Bug 15969

Summary:	Contact email for website inquiries bounces
Product:	[Infrastructure] Website	Reporter:	Paul Barker <paul>
Component:	web-content	Assignee:	Randy MacLeod <randy.macleod>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	High	CC:	helpdesk, jester, mhalstead, randy.macleod
Version:	Production
Target Milestone:	Q1
Hardware:	All
OS:	Multiple
Whiteboard:
OS type for building Yocto:	---	Type of Regression:	---
Verified:		Documentation change:	Don't know

Description Paul Barker 2025-09-09 14:23:21 UTC

The "Contact Us" page on the Yocto Project website (https://www.yoctoproject.org/about/contact-us/) lists webmaster@yoctoproject.org as the email address for website inquiries.

Trying to email this address resulted in a bounce. Perhaps it needs removing or updating?

<webmaster@yoctoproject.org>: host mx2.forwardemail.net[121.127.44.59] said:
    550 5.1.1 Message delivered to webmaster@yoctoproject.org; Can't send mail
    - all recipients were rejected: 550-5.2.1 The email account that you tried
    to reach is inactive. For more; 550-5.2.1 information, go to; 550 5.2.1
    https://support.google.com/mail/?p=DisabledUser
    af79cd13be357-81b5eb849f1si61100885a.596 - gsmtp (in reply to end of DATA
    command)

Comment 1 Michael Halstead 2025-09-11 18:25:16 UTC

There was one bad address in the forward list. I've replaced the bad address and tested successfully. Can you please test as well?

Comment 2 Randy MacLeod 2025-09-11 19:56:55 UTC

Randy asked in email:

   If the triage team assigns a bug to helpdesk, 
   will that get people's attention?


Michael replied:

   Assigning a bug to helpdesk won't grab attention unless the bugspray
   bot is triggered.

   Adding "bugspray track" in a comment on a helpdesk bug will trigger the bot.

We might not remember that but I'll try as I'm doing here!

Comment 3 Randy MacLeod 2025-09-11 19:59:32 UTC

As usual, I'm one step behind Michael so changing the owner to Paul Barker for confirmation.

Comment 4 Michael Halstead 2025-09-11 20:01:27 UTC

Bugspray only watches bugs when Product == Helpdesk so this tag won't be noticed.

Comment 5 Randy MacLeod 2025-09-25 18:18:45 UTC

Sent a test email at 13:06 ET today.

I got 3 replies in under a minute, one each from:

Michelle Martineau, Josef Holzmayr, and Michael Halstead.

Excellent response time!