Bug 15969 - Contact email for website inquiries bounces
Summary: Contact email for website inquiries bounces
Status: RESOLVED FIXED
Alias: None
Product: Website
Classification: Infrastructure
Component: web-content (show other bugs)
Version: Production
Hardware: All Multiple
: High normal
Target Milestone: Q1
Assignee: Randy MacLeod
QA Contact:
URL:
Whiteboard:
Depends on:
Blocks:
 
Reported: 2025-09-09 14:23 UTC by Paul Barker
Modified: 2025-09-25 18:18 UTC (History)
4 users (show)

See Also:
OS type for building Yocto: ---
Type of Regression: ---
Verified:
Documentation change: Don't know


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description Paul Barker 2025-09-09 14:23:21 UTC
The "Contact Us" page on the Yocto Project website (https://www.yoctoproject.org/about/contact-us/) lists webmaster@yoctoproject.org as the email address for website inquiries.

Trying to email this address resulted in a bounce. Perhaps it needs removing or updating?

<webmaster@yoctoproject.org>: host mx2.forwardemail.net[121.127.44.59] said:
    550 5.1.1 Message delivered to webmaster@yoctoproject.org; Can't send mail
    - all recipients were rejected: 550-5.2.1 The email account that you tried
    to reach is inactive. For more; 550-5.2.1 information, go to; 550 5.2.1
    https://support.google.com/mail/?p=DisabledUser
    af79cd13be357-81b5eb849f1si61100885a.596 - gsmtp (in reply to end of DATA
    command)
Comment 1 Michael Halstead 2025-09-11 18:25:16 UTC
There was one bad address in the forward list. I've replaced the bad address and tested successfully. Can you please test as well?
Comment 2 Randy MacLeod 2025-09-11 19:56:55 UTC
Randy asked in email:

   If the triage team assigns a bug to helpdesk, 
   will that get people's attention?


Michael replied:

   Assigning a bug to helpdesk won't grab attention unless the bugspray
   bot is triggered.

   Adding "bugspray track" in a comment on a helpdesk bug will trigger the bot.

We might not remember that but I'll try as I'm doing here!
Comment 3 Randy MacLeod 2025-09-11 19:59:32 UTC
As usual, I'm one step behind Michael so changing the owner to Paul Barker for confirmation.
Comment 4 Michael Halstead 2025-09-11 20:01:27 UTC
Bugspray only watches bugs when Product == Helpdesk so this tag won't be noticed.
Comment 5 Randy MacLeod 2025-09-25 18:18:45 UTC
Sent a test email at 13:06 ET today.

I got 3 replies in under a minute, one each from:

Michelle Martineau, Josef Holzmayr, and Michael Halstead.

Excellent response time!